Last updated: 2026-09-11
Scope and data controller
This policy applies to the UNINNO website, product-information pages, online guides, support channels, and enquiry forms. The legal entity identified at the end of this policy determines why and how personal information submitted through this website is processed.
Information we collect
- Information you provide: name, work email address, company, enquiry type, product model, message, and any information you choose to include when requesting support.
- Technical and security information: IP-derived security tokens, request time, browser or device information, and ordinary server logs needed to deliver and protect the website.
- Necessary session data: a short-lived session cookie used for form security, CAPTCHA, language continuity, and administrative authentication.
Please do not submit passwords, payment-card details, government identifiers, health information, or other sensitive personal information through the enquiry form.
Purposes and legal bases
We process information to answer enquiries, provide product or warranty support, take steps requested before a business relationship, maintain service records, secure the website, prevent fraud or abuse, and comply with legal obligations. Where applicable, the legal bases are performance of a contract or pre-contract steps, our legitimate interests in operating and protecting the service, compliance with law, or consent where consent is specifically requested.
Cookies and tracking
This website uses only cookies or equivalent storage that are necessary for security and core functionality. The current site does not use advertising cookies, cross-site behavioural tracking, or analytics profiles. If those practices change, this policy and any required consent controls must be updated before the new technology is enabled.
Disclosure and sale of information
We may disclose information only to personnel who need it, hosting or communications providers acting on our instructions, professional advisers, or public authorities where disclosure is legally required. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
International transfers
Website visitors and service providers may be located in different countries. When a cross-border transfer is required, we use measures required by applicable law and limit the transfer to information needed for the stated purpose.
Retention
Enquiry records are normally retained for no longer than 24 months after the last relevant communication and are then deleted or anonymised, unless a longer period is required for warranty service, accounting, dispute resolution, fraud prevention, or another legal obligation. Short-lived security and rate-limit records expire much sooner. Infrastructure logs follow the hosting provider's documented retention schedule.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or portability; to withdraw consent without affecting earlier lawful processing; and to complain to a competent privacy or data-protection authority. California residents may also request information about collection and disclosure and exercise applicable opt-out and non-discrimination rights. Because we do not sell or share personal information for behavioural advertising, there is no sale or advertising-sharing opt-out required for the current site.
To exercise a right, contact us using the details below and describe the request. We may need to verify identity before acting. We will respond within the period required by applicable law.
Children
The website is intended for business contacts and general product users, not children. We do not knowingly collect personal information from children through the enquiry form. A parent or guardian who believes a child submitted information may contact us to request deletion.
Security
We use reasonable administrative and technical safeguards, including access controls, restricted storage, transport encryption when HTTPS is enabled, request validation, and abuse protection. No online transmission or storage system can be guaranteed completely secure.
External links
Links to independent sales platforms or other third-party sites are governed by those parties' own privacy notices. Review their notices before providing information.
Changes to this policy
We may update this policy when website functions, service providers, or legal requirements change. The date displayed at the top identifies the current version. Material changes will be presented prominently where required.
Data controller and contact
Shenzhen Huirong Zhichuang Technology Co., Ltd.
Room 601, Building 10, Tiedong Logistics Zone, South China City, Pinghu Community, Pinghu Subdistrict, Longgang District, Shenzhen · 518100
support@uninno-sz.cn
